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Privacy Policy

PRIVACY POLICY

Last updated: March 20, 2025

1. INTRODUCTION

Welcome to Estraventa, a brand of Grupo SI Global. We value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (https://estraventa.com) and use our services.

By using our website, you accept the practices described in this policy. We recommend that you read this policy carefully to understand how we handle your personal information.

2. INFORMATION WE COLLECT

2.1 Information you provide to us

We may collect personal information that you voluntarily provide to us when:

  • Completing contact or information request forms
  • Requesting a product catalog, pricing, or samples
  • Communicating with us via email or phone
  • Subscribing to our newsletter

This information may include:

  • First and last name
  • Company name
  • Position or job title
  • Email address
  • Phone number
  • Information about your business and product needs

2.2 Information collected automatically

When you visit our website, we may automatically collect certain information about your device and your interaction with our site. This information may include:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent
  • Referral source
  • General geographic location (country or city)

We use cookies and similar technologies to collect this information. For more details, see our Cookies Policy.

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process and respond to your inquiries and requests
  • Send you information about our products, special offers, and events (only with your consent)
  • Personalize and improve your experience on our website
  • Analyze how our website is used in order to improve it
  • Comply with legal and regulatory obligations
  • Protect our rights, property, or safety, and those of our users

4. SHARING AND DISCLOSING INFORMATION

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted service providers who help us in business operations such as:

  • Web hosting and site maintenance
  • Email and communication services
  • Web analytics services
  • Payment processing services (if applicable)

These providers have limited access to your information and are contractually obligated to protect it and use it only for the specific purposes for which they were engaged.

4.2 Legal Compliance

We may disclose your information when we believe in good faith that disclosure is necessary to:

  • Comply with a legal obligation or legal process
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing in connection with our services
  • Protect the personal safety of users of our services or the public

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify via our website any changes in ownership or the use of your personal information.

5. INTERNATIONAL DATA TRANSFERS

As a company with a presence in Colombia serving customers in Europe, we may transfer personal data between regions. When we do so, we ensure that appropriate mechanisms are in place to protect your information and comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, use, or disclosure. However, no electronic transmission or storage system is 100% secure. We cannot guarantee the absolute security of your personal information.

7. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements.

8. YOUR RIGHTS

Depending on your location, you may have certain rights related to your personal information, such as:

  • Right to access your personal data
  • Right to rectify inaccurate data
  • Right to erase your personal data
  • Right to restrict processing of your data
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

To exercise these rights, contact us using the information provided at the end of this policy.

9. CHILDREN'S PRIVACY

Our website is directed at businesses and professionals in the food industry. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have collected information from a minor, please contact us to have such information deleted.

10. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content or privacy practices of these sites. We recommend reading the privacy policies of any website you visit.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date of the last update will appear at the top of this policy.

We recommend that you periodically review this policy to stay informed about how we protect your information. Continued use of our website after any modification constitutes your acceptance of the modified Privacy Policy.

12. CONTACT

If you have questions, comments, or requests regarding this Privacy Policy or the processing of your personal data, please contact us at:

  • Email: contact@estraventa.com
  • Phone: +57 323 4936 361

Estraventa is a brand of Grupo SI Global